We aim to provide a smooth and transparent refund process. Refunds are available under the following conditions:

✅ Refund Criteria:

• The item must be returned in its original condition, unused, and with all original packaging intact.
• Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
• Refunds are issued either via bank transfer or cash (for in-person transactions).

❗ Non-Refundable Items:

• Items with damaged packaging, missing accessories, or signs of use may not qualify for a refund.
• Certain products like earphones, headphones, and personal hygiene products are non-refundable unless faulty.

We understand that sometimes products may need to be returned. Here's how you can initiate a return:

✅ Return Criteria:

• The product must be in good condition with its original box, labels, and accessories.
• Items should be returned within 7 days of delivery.

📞 How to Return:

• Contact our Customer Support to initiate a return.
• Alternatively, you can request a return directly from the website, and our team will arrange a pickup service for your convenience.

❗ Non-Returnable Items:

• Products that have been damaged, tampered with, or show signs of use beyond reasonable handling may not be eligible for returns.

We are happy to offer exchanges under specific conditions to ensure fairness for both parties.

✅ Exchange Criteria:

• The item must be in its original condition, unused, and with no visible signs of damage.
• The original box, labels, and accessories must be intact.
• Sealed products (e.g., smartphones) must have their seal unbroken.

📦 How to Exchange:

• Contact our Customer Support for exchange requests.
• Exchanges are subject to product availability.

❗ Non-Exchangeable Items:

• Items with damaged packaging, missing accessories, or signs of use may not qualify for an exchange.

We offer a warranty period to provide peace of mind for your purchases.

✅ Warranty Coverage:

• The warranty applies only to products that experience manufacturing defects or hardware malfunctions.
• The warranty period may vary by product. Please refer to the product details for specific coverage periods.
• Warranty claims will be processed after proper inspection by our technical team.

❗ Warranty Exclusions:

• Physical damage caused by accidents, misuse, or improper handling is not covered.
• Issues caused by unauthorized repairs, modifications, or software tampering will void the warranty.
• Consumable items such as charging cables, batteries, and earphones may have limited or no warranty unless specified.

📞 How to Claim Warranty:

• Contact our Customer Support with your purchase receipt and a detailed description of the issue.
• Products must be returned in their original box with all included accessories.

• Orders are typically processed within 1-2 business days.
• Delivery time may vary based on location, product availability, and courier services.

❗ Important Notes:

• Customers are responsible for providing an accurate delivery address.
• If a package is returned to us due to an incorrect address or multiple delivery attempts, additional delivery fees may apply.

We are committed to protecting your personal information.

✅ Information We Collect:

• Personal details such as your name, email, phone number, and delivery address.
• Transaction details for order processing.
• Data collected via cookies to improve website functionality and customer experience.

✅ How We Use Your Information:

• To process orders, deliver products, and provide support.
• To send promotional offers, which you can opt out of anytime.
• To improve our platform by analyzing customer preferences and behaviors.

❗ Your Information is Safe with Us:

• We do not sell or share your data with third-party advertisers.
• Your data is stored securely, and only authorized personnel have access.

By using the YugTech website, you agree to the following terms:

✅ Account Creation:

• Users must provide accurate information during registration.
• You are responsible for keeping your login credentials secure.

✅ Product Listings & Availability:

• Product prices and availability are subject to change without notice.
• Orders may be cancelled if an item is out of stock or if there's a pricing error.

✅ Usage Restrictions:

• Misuse of the website, such as attempting to breach security or engaging in fraudulent activities, will result in immediate account suspension.

❗ Violation of Terms:

• Any violation of these terms may result in your account being suspended or permanently removed.

At YugTech, we prioritize customer satisfaction and fair treatment.

✅ Your Rights as a Customer:

• The right to receive accurate product information before purchase.
• The right to request refunds, returns, or exchanges under our policies.
• The right to privacy, ensuring your data is kept secure.
• The right to speak to a manager or file a complaint if unsatisfied with our services.

✅ Accepted Payment Methods:

• Cash on Delivery (COD)
• Bank Transfers
• Digital Wallets (e.g., eSewa, Khalti, etc.)

✅ Payment Terms:

• Payments must be made in full before or at the time of delivery.
• All prices are listed in Nepali Rupees (NPR) unless stated otherwise.

❗ We reserve the right to cancel any orders due to payment issues or fraudulent activities.

If you have any questions, concerns, or requests, our support team is available to assist you.

• 📧 Email: yugindustriestech@gmail.com
• 📞 Phone: +977-9851342116, +977-9848917128
• 🕒 Customer Support Hours: 10 AM – 6 PM (Sunday – Friday)